Terms and Conditions


Welcome to DePaoloEquineConcepts.com. If you visit or shop at depaoloequineconcepts.com, you accept these conditions. Please read them carefully.


DePaolo Equine Concepts, Inc. requires that you consult your veterinarian if any adverse changes occur in your horse while using our products. Although Dr. DePaolo is a licensed veterinarian, the information provided on depaoloequineconcepts.com is in NO WAY diagnosing your horse’s health. The information is for educational purposes, and Dr. DePaolo encourages you to consult your regular veterinarian concerning specific health concerns regarding your horses’ health. DePaolo Equine Concepts, Inc. does not accept responsibility for any injuries the user may suffer while using our products.


DePaolo Equine Concepts
P.O. Box 1288
Pilot Point, TX 76258
Email: info@depaoloequineconcepts.com
Phone: 940-686-9111

DePaolo Equine Concepts
1201 N. Industrial Blvd
Pilot Point, TX 76258


DePaolo Equine Concepts, Inc. accepts all major credit cards. No COD's.


We offer shipping via UPS to residents of the United States. Orders should be received within 5-10 business days. If an item is backordered, the customer will be notified and the order will ship when the product is back in stock.


Horse Hair Analysis® Personal Supplement, any item with a broken seal, or items designated as closeout will not be accepted as returns or exchanges.

As long as the product is un-opened, you may return or exchange it within 30 days of receipt. Ship your product back via UPS, Fed-Ex or USPS, who can provide tracking and insurance as DePaolo Equine Concepts, Inc is not liable for lost, stolen, or damaged merchandise. Packages sent C.O.D. will not be accepted.

The cost of merchandise will be credited to your card. Original shipping charges are nonrefundable. Refunds will take 10- 14 business days. The credit will show on your following statement, depending on the issuing bank and/or billing cycle.


DePaolo Equine Concepts, Inc., offers you a secure shopping experience. Sensitive information entered on the registration/order form is encrypted and protected with the best software available. We will never sell your personal information to a third party. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. DePaolo Equine Concepts, Inc. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


When you visit depaoloequineconcepts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, photographs, logos, button icons, images, audio, data compilations, and software, are the property of DePaolo Equine Concepts, Inc., or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of DePaolo Equine Concepts, Inc., and protected by U.S. and international copyright laws. All software used on this site is the property of DePaolo Equine Concepts, Inc., or its software suppliers and protected by United States and international copyright laws.


The DePaolo Equine Concepts, Inc., name and logo, Horse Hair Analysis name and logo, Created By A Veterinarian logo, scripts, and product names are registered trademarks of DePaolo Equine Concepts, Inc. in the U.S. and/or other countries. All other trademarks not owned by DePaolo Equine Concepts, Inc., that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DePaolo Equine Concepts, Inc.


This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DePaolo Equine Concepts, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DePaolo Equine Concepts, Inc. without express written consent. You may not use any meta tags or any other "hidden text" utilizing DePaolo Equine Concepts, Inc.’s name or trademarks without the express written consent of DePaolo Equine Concepts, Inc.


DePaolo Equine Concepts, Inc. attempts to be as accurate as possible. However, DePaolo Equine Concepts, Inc. does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by DePaolo Equine Concepts, Inc. itself is not as described, your sole remedy is to return it in unused condition.


We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. DePaolo Equine Concepts, Inc., does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.


By visiting DePaolo Equine Concepts, Inc., you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DePaolo Equine Concepts, Inc.


Any dispute relating in any way to your visit to depaoloequineconcepts.com or to products or services sold or distributed by DePaolo Equine Concepts, Inc., or through depaoloequineconcepts.com shall be adjudicated in any state or federal court in Denton County, Texas and you consent to exclusive jurisdiction and venue in such courts.


Please review our other policies, such as our veterinary policy, posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.